center of excellence study

research project key insights from center of excellence leads and internal SMEs to understand needs, implementation and adoption hurdles. customer research indicated a maturation along the customer journey which indicated customer needs were evolving as they adopted the software and implemented connected planning across their enterprise. early and late stage connected planning journeys demonstrated evolving measures and requirements for success.

impact: new content strategy, new learning pathways, workshops in a box for customers to scale, linkedin forum, coe global meetups cadence.