biometric authentication study

understand customer sentiment and appetite for advanced authentication methods. understand authentication and cyber security ecosystem with current state authentication and security

interviews, surveys, user testing. secondary research. created video of sound bites from customer interviews for product and delivery teams. created key insights deck of findings on all bank authentication systems, tools, methods.

impact: reduction in password reset call volume ($20MM savings/per quarter). implementation of card free atm and biometric authentication. authentication governance to reduce #+type